Refund policy

In Stock Items

Exchange or replacement of In Stock Glam’r Gear bags and accessories is available within 7 days after delivery confirmation. Be sure to fully test the functionality of your new purchase on carpet to avoid damage. To exchange or replace Glam’r Gear bags and accessories, they must be unused, unscratched, un-smudged or stained and must be in “Brand New” condition. All returns and exchanges must be authorized by Glam’r Gear Canada. We reserve the right to refuse the exchange or replacement of any bags and/or accessories that are not reusable or resalable at our discretion.

Custom Order Accessories

Definition:

Custom order patches are accessories that are designed by the customer; this includes choice of colour, model specifications, logos.

ALL SALES OF CUSTOM ORDER GLAM’R GEAR PATCHES ARE FINAL. NO RETURNS, EXCHANGES OR REFUNDS.

Return / Exchange / Replacement -Shipping Charges

Customers are responsible for shipping charges on all returned, exchanged or replaced Glam’r Gear bags, accessories and/or merchandise.

Damaged Products During Shipment

Should damage from shipping occur, packages should be refused upon delivery and a claim should be filed with the delivery carrier. If the damage is apparent only after accepting the merchandise, please call us to immediately to arrange a replacement. Claims for replacement of damaged products must be made within 7 days of delivery confirmation.